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FAQ: Ask the Concierge

FAQ: Ask the Concierge

Find our most asked questions below, along with responses from the team, so you can make the most of your stay and relax while you're here.

 

What are the check in and check out times?

You can check into your room from 3pm, and check out is at 11am. Where possible, we will endeavour to fulfil special requests made at the time of booking, however no guarantees can be made.

What time is breakfast?

Breakfast is served between 7.30am and 10am; a continental breakfast to your room can be arranged beforehand, please make reception aware the night prior if this is required.

What are the Spa opening hours?

The Devonshire Spa opening hours are as follows:
7am to 9pm – Monday to Friday | 8am to 8pm – Saturdays, Sundays & Bank Holidays
Treatment times: 10am to 6pm – Monday to Sunday

For residents, access to The Devonshire Spa is from 2pm on day of check in and to 12noon on day of check out. It is strongly recommended to book treatments in advance of your arrival as we can’t guarantee availability on the day.

How long does it take to walk to Bolton Abbey?

It takes approximately 20 minutes to walk to the priory ruins, along the River Wharfe. A map can be found at reception including various walks from the hotel.

Do you accommodate children?

Children are welcome to stay in our Luxury, Superior and Suite room categories for a charge of £35 per night for ages 5-14, including either a cot or folded bed which must be requested at the time of booking. Breakfast is included in this rate and all additional meals are chargeable. Infants under the age of 5 are free of charge and anyone above 15 is charged as an adult. The hotel does not offer a babysitting service, however reception do offer a baby listening service. Reception can recommend local babysitting companies.

At the Devonshire Spa, children (up to the age of 14) are allowed to use the swimming pool between the times below. Please note children must be supervised at all times, and there is a two children to one adult policy.

  • Weekdays (Mon to Fri): 8am till 9am and 4pm till 5pm (to leave by 5.30)
  • Weekends: 4pm till 6pm (to leave by 6.30)

The sauna, steam room, jacuzzi and rasul experience may be used by those over the age of 16 years old. Please note this also includes all treatments.

Children under the age of six are welcome to dine in our Brasserie, where you can find a children's menu. For children between six and sixteen, a selection of simplified Burlington dishes can be served for sittings taken at 6.30pm or 7pm at a cost of £45 for three courses, including canapes and amuse-bouche.

Do you offer room service?

A selection of hot dishes are available from 12noon-2.30pm, and 6pm-9pm, please note there is a service charge of £5 per room.

How dog friendly are you?

A warm welcome awaits our guests and the four-legged kind. Dogs and their owners will enjoy, with equal anticipation, access to acres of off-road walks directly from the hotel, with beautiful vistas of the Dales, Fells, woods and riverside- to be explored together. Practical assistance is also on hand, for example a pet-concierge service at reception, washing areas, spare bowls, leads and waste bags on hand, as well as thoughtfully placed bins for you to keep our beautifully maintained grounds just as you found them. Dogs are welcome in the hotel lounges where afternoon tea and a light lunch menu are available daily from 1.30pm to 4.30pm. Please note the Devonshire Brasserie & Burlington Restaurant are not pet-friendly, but well-behaved dogs are welcome to stay at reception. Give us a call on 01756 718100 for further information.

Is there a dress code the Burlington?

Whilst dining in the Burlington, we believe that everyone should be made to feel comfortable and relaxed, in order to get the most out of their experience. For that reason we do not enforce a strict dress code, we simply request that no trainers are worn during your evening meal. There are no restrictions or dress codes at breakfast time.

Do you have bike storage available?

We can offer indoor bike storage, however this must be pre-arranged with concierge or reception.

Do you offer a car service?

Local drop off and pick up services are available in our six-seater chauffer driven Volvo vehicle, however this must be pre booked and is subject to availability.

How do I arrive via helicopter?

Please call reception on 01756 718100 in advance of arriving by helicopter. Pilots are asked to keep to 500+ feet above the property until descent and then to rise to 500+ feet as soon as possible after take-off.

Please note the use of the helicopter landing area is entirely the responsibility of the pilot in command and no warranties are offered about its suitability or accuracy. Care should be taken in particular in relation to the surrounding trees and power lines etc.

Grid Reference:
SE 07110 53151

Co-ordinates:
Latitude: 53.974376
Longitude: -1.8930870

Accessibility

We have one bedroom in the hotel which is accessible for wheelchair-users. It is a Classic Double Bedroom with views over the Italian box garden. For more information please contact reservations on 01756 718111. Our restaurants and facilities are ground floor, and you can find an accessible washroom near reception.

The Devonshire Spa has potential to accomodate wheelchair users if made aware in advance of arrival, depending on the disability-type. There are steps up to and into the Jacuzzi, and steps into the pool, however there are no hoists. To access the spa lounge there are steps, please also note there is a small step down onto the path to the spa.

Can you fish on the River Wharfe?

As the river flows through the Estate it is surrounded by some of the most spectacular scenery in the Yorkshire Dales. Against this beautiful backdrop the 4 ½ mile stretch of water offers extensive opportunities for both the novice and experienced angler. The keepered fishery provides fishing for wild and stocked Brown Trout and Grayling throughout its waters.

Our River Keeper, who has a wealth of knowledge of the river, is a member of the Association of Advanced Professional Game Angling Instructors and is highly qualified to teach beginners and experienced anglers the skills to get the most out of a day’s fishing at Bolton Abbey.

Fishing Tickets
Day Ticket £32.50
Junior Accompanied Ticket £15.00
Two hours tuition £80
Season Rods £335.00

For full details contact the Bolton Abbey Estate Office on 01756 718000 or email estateoffice@boltonabbey.com

Finding us

Arriving by Car

Bolton Abbey is located just off the A59 in between Skipton and Harrogate, easily accessible from major roads and railways. If you are using a satellite navigation system, please use the post code BD23 6AJ. We are located 10 minutes from Skipton and Ilkley, and 40 minutes from Leeds City Centre. Upon arrival at the hotel, we have a CCTV-monitored car park which is complimentary, and parking for Bolton Abbey Estate is included in your room rate.

Arriving by bus:

North Yorkshire minibus service 74A from Ilkley and Grassington (Mondays and Wednesdays)
Pride of the Dales service 74 from Ilkley and Grassington (Saturdays)
DalesBus service 874 from Wakefield, Leeds, Otley and Ilkley (Sundays and Bank Holidays)
DalesBus service 873 from Ilkley, Bolton Abbey, Embsay and Skipton (Sundays and Bank Holidays)

For timetable information visit www.dalesbus.org

For further information for bus services to Bolton Abbey please visit: North Yorkshire Travel

Arriving by train:

The closest National Network stations are Skipton or Ilkley. On arrival at these stations you are welcome to use our pre-arranged pick-up service, at approximately £20 per journey from Skipton or Ilkley. Alternatively, taxi services are available via reception: 01756 718100.

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